Terms & Conditions
Introduction
- 1.1These terms and conditions (“Terms”) govern the agreement between Road Ready HGV (“we,” “us,” or “our”) and the individual (“you” or “your”) enrolling in our HGV training programs.
- 1.2By booking and attending our courses, you agree to comply with these Terms.
Eligibility
- 2.1You must meet the following requirements to enroll:
- 2.1.1Be at least 18 years old.
- 2.1.2Hold a valid UK driving license or provisional license with the correct HGV entitlement.
- 2.1.3Be medically fit to operate heavy goods vehicles, as certified by a DVLA-approved medical examiner.
- 2.2It is your responsibility to ensure you meet these criteria before booking.
Booking and Payments
- 3.1A booking is confirmed only upon receipt of a completed application form and payment of the required deposit or full course fee.
- 3.2All course fees must be paid in full no later than [X days] before the course start date.
- 3.3Payment plans may be available at our discretion. Late payments may result in additional charges or cancellation of your booking.
Cancellations and Refunds
- 4.11. Cancellations made more than [X days] before the start date: [X]% refund.
- 4.22. Cancellations made within [X days]: No refund
- 4.2.1If we cancel or reschedule your course, you will be offered an alternative date or a full refund.
- 4.2.2No refunds will be given for failure to attend the course or failure to meet the eligibility requirements.
Course Rescheduling
- 5.1You may request to reschedule your course with at least [X days] notice before the start date, subject to availability. An administration fee of [£X] may apply.
Course Attendance and Conduct
- 6.1You must attend all scheduled sessions and adhere to the start and finish times provided.
- 6.2If you are late, we may not be able to accommodate you, and no refund will be given.
- 6.3You must behave respectfully toward staff and other trainees. Any abusive or disruptive behavior may result in removal from the course without a refund.
Examinations and Certification
- 7.1We provide training to prepare you for the HGV driving test; however, we do not guarantee you will pass.
- 7.2Additional training and test attempts can be booked at an additional cost.
Liability
- 8.1We are not responsible for:
- 8.1.1Loss of income or employment opportunities due to failure to pass tests.
- 8.1.2Personal property damage or loss during training sessions.
- 8.2Our liability is limited to the total fees paid for your course.
Data Protection
- 9.1Your personal information will be handled in accordance with the General Data Protection Regulation (GDPR).
- 9.2We may use your data to contact you about your course, certifications, and relevant promotions.
Amendments to Terms and Conditions
- 10.1We reserve the right to amend these Terms at any time. Changes will be communicated to you in writing or via email.
Governing Law
- 11.1These Terms are governed by the laws of [England and Wales/Scotland/Northern Ireland]. Any disputes shall be subject to the exclusive jurisdiction of the courts of [your jurisdiction].
Contact Information
- 12.1For any questions or concerns regarding these Terms, please contact us:
- 12.1.1Email: info@roadreadyhgv.com
- 12.1.2Phone: 0330 043 0030
- 12.1.3Address: Platinum Suite, Unimix House, Abbey Road, London, NW10 7TR
